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Shipping & Returns

Delivery & Shipping Policy
 

Shipping & Pickup Information

 

Shipping on First-Year Seedlings:

Oswald Nursery is pleased to offer shipping on 1st year seedlings. These small, plug-grown trees are ideal for efficient, low-cost shipping and are packaged with care to ensure they arrive healthy and ready to plant.

 

Please note that we do not offer shipping on our larger container-grown trees (1–7 gallon sizes) due to the weight, size, and high cost of freight. These trees are available for local pickup only.

 

 

Local Pickup Location

 

Pickup by Appointment Only:
1650 N Algona St, Dubuque, IA 52001, USA

 

Once your order is placed, a member of our team will reach out to schedule a convenient pickup time.

 

 

Fall Shipping Schedule for First-Year Seedlings

 

Shipping Window:
October 20 – November 20 (weather permitting)

 

We begin shipping plug 1st year seedlings in the fall once they have fully entered dormancy—typically starting around October 20. Shipping continues through November 20, or until freezing temperatures make it unsafe to ship.

Return & Exchange Policy

At Oswald Nursery, we take great care in growing and shipping healthy, high-quality trees. Due to the perishable nature of live plant material, all sales of live trees are final, and we do not accept returns.

 

We understand that things don’t always go as planned, and customer satisfaction is important to us. If your tree arrives damaged or does not meet your expectations, please contact us within 5 business days of delivery with clear photos and a description of the issue. We will evaluate each case individually and may offer a replacement or store credit at our discretion.

 

To be eligible for a replacement or credit:

  • You must report any issues within 5 business days of delivery.

  • Photos must show the condition of the tree and any damage to packaging, if applicable.

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Please note:

  • We do not offer replacements or refunds for trees that fail due to neglect, improper planting, extreme weather, or environmental conditions beyond our control.

  • We reserve the right to deny claims that do not meet the above criteria.

 

Thank you for your understanding and for supporting our small nursery. We’re here to help your trees grow happy and healthy!

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